Senior CX Strategist | Experience Design and Innovation company: Ursula Nichols
“I uncover unmet and unexpressed customer needs and transform them into opportunities to create meaningful experiences that deliver value for those customers, our clients, and the communities they exist in.”
5 years experience
BIO
Current role: Senior CX Strategist
Current industry: Digital Innovation
I work at AKQA, a global experience design and innovation company, with NZ studios in Auckland and Wellington.
With a commitment to creating a better future, we design experiences that have meaningful impact on people's lives; our clients, their customers, and the communities we live in. With clients across various sectors, I've worked with diverse organisations such as Inland Revenue, Reserve Bank of New Zealand, FoodStuffs and ITM.
I can share insight into what an experience-led approach to problem solving looks like.
Previous roles:
Design Researcher, Clemenger BBDO Wellington (2016-2018)
Education:
Bachelor of Design Innovation, Victoria University of Wellington
Bachelor of Commerce, Victoria University of Wellington
2015 Deans List for Academic Excellence
2015 Faculty of Architecture and Design Excellence Award
Learn more about where Ursula works:
AKQA